Refund policy
SHIPPING
- We ship all over the United States. We do not offer International Shipping at this time.
- Orders over $100 qualify for free shipping.
RETURNS
- If you aren't happy with your order, then neither are we!
- We offer returns for exchange, store credit or refund to your original payment method on eligible items. Final sale items are not eligible for return.
- Returned items must be unused, unworn, and all tags still attached to be eligible for a return. *Alterations void our return policy and make the item ineligible for return.
- Returns are processed after your item is delivered back and has passed inspection.
- Please allow 4-5 business days from when your return is delivered for your return to be processed.
- Shipping costs, shipping protection, discounts and redeemed rewards are non-refundable.
- Damaged or defective products must be reported within 10 days of receipt to be eligible for replacement. Please send an email to shepandsavvys@gmail.com with your order number and detailed photos of the defect and we are happy to help.
- Please do not use your own return label as we will not be able to track and process your return.
- You have 21 days from when your order ships to request an Exchange or Store Credit.
- There are no fees associated with Exchanges or Store Credit returns.
- Exchanges are shipped with standard shipping.
- If you are needing a quick exchange, please contact our customer service team: hello@shepandsavvys.com.
- PLEASE NOTE - inventory for exchanges is not guaranteed. If the item you are exchanging is no longer available to process your exchange, you will receive a refund to your original payment method.
REFUNDS
- You have 21 days from when your order ships to request a refund back to your original payment method.
- Refund returns have a refund fee of $12 that will be deducted from your refund amount. If you select store credit, this fee is waived.
- Shipping costs, shipping protection, discounts and redeemed rewards are non-refundable.
- Once your refund is issued, your banking institution may require additional time to post the funds back to your account. Please contact your bank for any questions.